One of the most important questions an interviewee may be asked is, "This job may create a lot of stress and our employees need ways to decrease stress. What is your major interest outside of work?" This question is one of many included in a two-day United Network of Organ Sharing (UNOS) workshop, "Successful Interviewing and Hiring of Procurement Coordinators." Margeret Verble, Ed.D., and Judy Worth, M.A., in collaboration with UNOS, developed a specialized interviewing methodology known as SCARSO. This approach is a standardized method of finding individuals who are most likely to develop into "happy, dedicated and long-lasting procurement coordinators" The SCARSO method identifies eleven character and personality traits that are common in long-term procurement coordinators and crucial to quality performance. This interview method also provides a set of questions that predict future performance from past experiences rather than hypothetical answers. It includes a system of ranking candidates based on their interviews. This system allows for multiple interviews conducted by varying members of the OPO. Many OPOs require RSCs to have specific training in nursing or another allied health field certification. Prior experience should be complimentary of the RSC's job duties. For example, emergency room, operating room, or intensive care unit nursing experiences seem to be the most beneficial during the RSC training. While each OPO sets its own standards and hires accordingly, hiring the right person is a critical piece of the attrition puzzle, and is no small feat.1
Improved hiring standards may increase the average length of employment for recovery services coordinators, leading to a more experienced, better prepared staff.
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