While the consent process may include a variety of hospital staff members, it should always involve the RSC. Some healthcare professionals believe that bringing up the topic of donation with a grieving family is an imposition, and may try to protect the family from being approached. Yet recent Gallup polls indicate that nearly nine in ten Americans support donation, and more than two-thirds are willing to donate their organs upon death. Hence, healthcare professionals should always be sure to provide the potential donor's family with the opportunity to donate.4 The consent process is discussed thoroughly in a previous chapter.

The RSC follows each hospital's individual policy regarding forms to be signed or the process required for telephone consent. Whether consent is obtained by an RSC or a hospital staff member, the process should also include asking the next-of-kin a set of thorough medical/social history questions.

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